Introduction

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you, as a registered or unregistered user of the online casino and betting services, and Mostbet (“Mostbet”, “we”, “us”, or “our”). By accessing, visiting, or using any part of the Mostbet website, mobile site, or mobile applications (collectively, the “Platform”), you acknowledge that you have carefully read, understood, and agreed to be bound by these Terms. The Terms govern your access to and use of all products and services offered by Mostbet, including but not limited to casino games, Slots, table games, live dealer games, sports betting, and all related functionalities. These Terms are designed to promote a fair, transparent, and responsible gaming environment, with particular emphasis on legal compliance and the protection of players, especially young persons and vulnerable individuals. If you do not agree with any part of these Terms, you must immediately stop using the Platform and refrain from opening an account or placing any bets.

Mostbet reserves the right to modify, update, or revise these Terms at any time to reflect changes in legal requirements, regulatory guidelines, operational needs, or improvements in our services. Any substantial changes will be published on the Platform and, where appropriate, notified to you through email, on-site notifications, or other reasonable communication channels. The updated Terms will come into effect from the date of publication, and your continued use of the Platform after such changes will constitute your acceptance of the revised Terms. You are responsible for regularly reviewing the Terms to stay informed about any modifications that may affect your rights and obligations. In case of any conflict or inconsistency between these Terms and any other document or information published on the Platform, these Terms will prevail, unless expressly stated otherwise.

The services offered by Mostbet are intended exclusively for persons who are legally permitted to participate in online gambling and betting activities under the laws of their jurisdiction of residence. We emphasise that online gambling carries financial risk and may lead to monetary loss, and it is your responsibility to ensure that you fully understand these risks before engaging in any real-money activities on the Platform. In line with international best practices and our internal policies, Mostbet actively promotes responsible gambling and provides tools and resources to help you maintain control over your gaming behaviour. You are encouraged to use these tools and to seek professional support if you feel that your gambling is becoming problematic. By accepting these Terms, you confirm that you are using the Platform for recreational and lawful purposes only, and not for any form of professional arbitrage, money laundering, or other illicit activity.

Acceptance of Terms

By registering an account with Mostbet, accessing any part of the Platform, or placing a wager on any of our casino or betting products, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety. Acceptance of these Terms is a precondition to the creation and continued operation of your user account, and failure to comply with any provision may result in suspension or termination of your account. If you do not agree with these Terms, or any subsequent amendments, you must immediately stop using the Platform, close your account, and cease all gambling activity with us. You may not accept these Terms or use the Platform if you are prohibited by law from doing so in your country or region of residence.

You also acknowledge that these Terms are supplemented by our Privacy Policy, Cookie Policy, Bonus Rules, Game Rules, and any other specific rules that may apply to individual products or promotions. Each of these documents forms an integral part of the legal framework governing your relationship with Mostbet. Your continued use of the Platform constitutes ongoing acceptance of these Terms and of any applicable supplementary policies as they may be updated from time to time. Where translations of these Terms are provided for convenience, the English language version will prevail in case of any discrepancy or dispute. You are responsible for ensuring that you understand the content of these Terms, and you may seek independent legal advice if you consider it necessary.

Mostbet may, at its sole discretion, refuse to accept any registration, restrict access, or impose additional verification requirements for legal, regulatory, or security reasons. We may also request that you reconfirm your acceptance of these Terms following a significant update or regulatory change. In such cases, your failure to re-accept or acknowledge the updated Terms may result in limited access to certain features or eventual closure of your account. You understand and agree that the Platform is provided on an “as is” and “as available” basis, subject to all applicable laws and regulations of the relevant operating jurisdictions.

Eligibility & Age Restriction (18+ only)

Access to and use of the services offered by Mostbet are strictly limited to individuals who are at least 18 years of age, or the minimum legal age for gambling in their jurisdiction, whichever is higher. By creating an account and using the Platform, you represent and warrant that you meet this age requirement and that you have full legal capacity to enter into a binding contract with us. Underage gambling is strictly prohibited, and Mostbet takes all reasonable steps to prevent minors from accessing its services, including age verification procedures and identity checks. If we discover or have reason to suspect that you are under the legal age, your account will be immediately suspended, your participation voided, and any winnings may be forfeited, subject to applicable law.

You are solely responsible for ensuring that online gambling is legal in your country or territory of residence and that you are not contravening any local laws by using the Platform. Participation in real-money gaming is not intended for individuals located in jurisdictions where such activities are illegal or restricted, and Mostbet does not provide legal advice regarding the legality of online gambling in any specific jurisdiction. The risks associated with young people participating in gambling activities are significant and include increased likelihood of developing problem gambling, financial difficulties, and negative impacts on education, family relationships, and mental health. For this reason, we strongly discourage any attempt by minors to access the Platform and urge parents and guardians to use parental control tools and to monitor internet usage in households where children have access to devices.

If you share your device with minors, you must take special care to keep your login credentials confidential and to log out of your account after each session. You should not allow anyone else, including minors, to use your account for any reason. If you suspect that a minor has gained access to your account, you must notify us immediately so that appropriate measures can be taken. Mostbet reserves the right to request proof of age and identity at any time and may block access to the Platform until such documentation is provided and verified. Your acceptance of these Terms confirms your understanding and agreement with our 18+ only policy and our commitment to protecting young persons from the harms associated with underage gambling.

Account Registration

To participate in any real-money casino games, Slots, sports betting, or other services on the Platform, you must first complete the account registration process and create a personal user account (the “Account”). You agree to provide accurate, complete, and truthful information during registration, including but not limited to your full name, date of birth, address, email, and mobile number. You also agree to keep this information updated at all times, promptly notifying us of any changes. The use of false, incomplete, or misleading information is strictly prohibited and may result in immediate suspension or closure of your Account, along with confiscation of any associated funds where required by law or regulation.

Each individual is allowed to register only one Account with Mostbet. Opening multiple Accounts, whether for the purpose of bonus abuse, arbitrage, avoiding limits, or any other reason, is forbidden. If we identify that you have created more than one Account, we reserve the right to merge, suspend, or close duplicate Accounts and to cancel any bonuses, free bets, or winnings obtained through such Accounts. You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username and password. Any activity conducted through your Account will be deemed to have been carried out by you, and you are liable for all transactions and actions performed via your Account, regardless of whether you authorised them or not.

You must notify Mostbet immediately if you suspect that your Account has been compromised, your login details have been disclosed to a third party, or any unauthorised activity has occurred. We may, in such circumstances, temporarily suspend access to your Account and require you to reset your password or complete additional verification steps. Mostbet may also conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks at registration or at any subsequent stage, in accordance with applicable legal and regulatory requirements. You agree to provide the requested documents, which may include copies of your identification document, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation may lead to limitations on your Account, including restrictions on deposits and withdrawals.

Mostbet reserves the right to decline your registration application or to close your Account at its sole discretion, subject to any legal and regulatory obligations and without an obligation to provide a detailed explanation. In the event of Account closure, any positive balance may be returned to you, subject to lawful deductions, ongoing investigations, and the resolution of any outstanding issues or disputes. You are not permitted to transfer, sell, or assign your Account to another person, nor may you use another person’s Account for any purpose. By registering, you confirm that you are acting on your own behalf and not as an agent or representative of any third party.

Deposits & Withdrawals

To place real-money bets on Mostbet, you must deposit funds into your Account using one of the supported payment methods available on the Platform. All deposits must originate from a payment method registered in your own name, and you confirm that you are the lawful owner of the funds and the account or instrument used for payment. Deposits are normally credited to your Account promptly, but processing times may vary depending on the payment provider, banking networks, and other external factors beyond our control. Mostbet is not liable for any delays caused by third-party payment processors, banks, or other intermediaries. You are responsible for checking that the deposit has been successfully credited before placing any bets.

Withdrawals of winnings and available balances are processed in accordance with our internal procedures and applicable legal requirements, including AML and KYC checks. Before approving a withdrawal, we may ask you to complete verification steps and submit documentation to confirm your identity, age, address, and ownership of the payment method. In some cases, withdrawals can only be processed using the same method used for deposit, where this is technically and legally possible. Withdrawal requests may be subject to minimum and maximum limits, processing times, and potential fees or charges, which will be disclosed on the Platform or during the withdrawal process. We reserve the right to delay or withhold withdrawals if we suspect fraudulent activity, bonus abuse, chargebacks, or any other violation of these Terms.

You acknowledge that currency exchange fees, intermediary bank charges, or other transaction costs may apply when using certain payment methods, particularly for international transactions, and that such fees are your sole responsibility. Mostbet does not provide currency exchange services and will credit and debit your Account in the currency specified during registration, unless otherwise indicated. It is your responsibility to ensure that the payment details you provide are correct and complete. Mostbet will not be liable for funds lost due to incorrect or incomplete payment details submitted by you, although we will make reasonable efforts to assist in recovering such funds where possible.

Deposit limits may be imposed for responsible gambling purposes, regulatory compliance, or risk management, and you may also set your own voluntary deposit limits using the responsible gaming tools described below. We strongly encourage you to establish limits that align with your personal financial situation and to avoid depositing funds that you cannot afford to lose. In case of any dispute over deposit or withdrawal transactions, our internal records and logs will be considered authoritative, subject to applicable law and regulatory oversight. You must report any irregularities, unauthorised transactions, or discrepancies without delay so that we can investigate and, where appropriate, take corrective action.

Payment Methods Table

The payment methods listed above are indicative, and availability may vary by country, region, and regulatory environment. Mostbet may add, modify, or remove payment methods at any time, with or without prior notice, to comply with legal obligations or for operational reasons. You must check the currently available payment options on the Platform before initiating any deposits or withdrawals. If a payment method becomes unavailable or subject to restrictions, you may be asked to choose an alternative method for future transactions.

Bonuses & Promotions

Mostbet may from time to time offer bonuses, free spins, free bets, cashback, loyalty rewards, and other promotional incentives (collectively, “Bonuses”) to eligible players. All Bonuses are subject to specific terms and conditions, including wagering requirements, minimum odds, game contributions, time limits, and maximum win caps, which will be clearly displayed on the relevant promotion page or communication. By claiming or accepting a Bonus, you agree to abide by the general Terms as well as the specific rules applicable to that Bonus or promotion. Failure to comply with Bonus rules may result in forfeiture of the Bonus, cancellation of associated winnings, and, in serious cases, restriction or closure of your Account.

Bonuses are intended for recreational use and must not be abused, exploited, or used as part of any strategy designed to secure risk-free profits. Prohibited behaviours include, but are not limited to, opening multiple Accounts, colluding with other players, placing low-risk or zero-risk bets to clear wagering requirements, or using automated systems or software to manipulate promotions. Mostbet reserves the right to withhold, cancel, or reclaim Bonuses and any winnings derived from them in cases of suspected abuse, irregular play, or breach of the Bonus terms. We may also limit the eligibility of certain players or countries for specific promotions, based on legal restrictions, risk assessments, or business considerations.

Unless otherwise stated, Bonuses are available only once per person, household, IP address, device, payment method, or shared environment. Mostbet may require proof of identity and other documentation before crediting or allowing the withdrawal of Bonus funds and associated winnings. Certain games or bets may be excluded from contributing to wagering requirements, and different game types may contribute at different percentages. Details of these contributions will be made available in the Bonus terms. You should carefully read and understand the conditions of each promotion before participating, and if you are unsure, you should contact customer support for clarification.

All Bonus balances and real-money balances are managed in accordance with our internal accounting rules, which determine the order in which funds are used for betting (for example, real money first, then Bonus money). If you wish to opt out of receiving promotional offers, you may change your preferences in your Account settings or by contacting customer support. Mostbet may discontinue or modify any Bonus or promotion at its discretion, provided that such changes do not negatively affect Bonuses already accepted by you in a material way, except where required by law or regulation. This Bonus section is supplementary to, and does not override, any country-specific or product-specific Bonus policies that may apply.

Game Rules

All casino games, Slots, table games, and sports betting products offered on the Platform are subject to individual game rules and mechanics, which form an integral part of these Terms. By placing a bet or participating in any game, you confirm that you have read, understood, and accepted the applicable game rules. Game rules usually include details on how to play, winning combinations, payout structures, betting limits, and any special features or bonus rounds. These rules are accessible either within the game interface or on a dedicated help or information page. You are responsible for familiarising yourself with the rules of each game or betting market before wagering real money.

Bets placed on the Platform are considered final once confirmed by our systems and cannot be altered or cancelled by you after confirmation, except where required by law or where explicit functionality allows for early cash-out in sports betting. It is your obligation to verify that the bet details, such as stake, selection, and odds, are correct before finalising the bet. Any disputes regarding bets or game outcomes will be resolved by reference to our transaction records and the logs maintained by our game providers. In the event of a discrepancy between the result displayed on your device and the result recorded on our servers, the latter will prevail, subject to technical audits and regulatory scrutiny.

Mostbet may impose minimum and maximum bet limits on individual games or betting markets, which may differ by product, user profile, or region. We reserve the right to void or adjust bets that were accepted in error due to technical faults, obvious pricing mistakes, or incorrect game configurations. Where a game malfunction occurs, or where there is a systems failure, all affected bets may be voided, and the stakes will be returned to you, unless otherwise required by applicable law. You are not permitted to exploit software bugs, glitches, or configuration errors for personal gain, and any such attempts may result in account sanctions.

For sports betting, results will be settled based on the official result announced by the relevant governing body or event organiser at the time of settlement, unless otherwise specified in the market-specific rules. Subsequent changes to the official result (for example, through appeals or disciplinary actions) will not normally affect bet settlement, unless clearly described in the rules. For live dealer and real-time games, you must follow the instructions of the dealer or game host and comply with all table rules and etiquette guidelines. Any abusive, disruptive, or fraudulent behaviour in live games may lead to removal from the table and additional disciplinary actions under these Terms.

Fair Play & RNG

Mostbet is committed to providing a fair, transparent, and trustworthy gaming environment for all players. All outcomes of casino games and Slots offered on the Platform are determined by Random Number Generator (RNG) technology, which ensures that each result is random and independent from previous results. Our RNG systems are supplied by reputable and licensed game providers and are subject to regular testing and certification by independent testing laboratories or regulatory bodies, where required. These audits are conducted to confirm that the RNG operates correctly, fairly, and in accordance with universally accepted statistical standards.

You acknowledge that you have no means to influence the outcome of any game or bet and that all results are based purely on chance, within the designed return-to-player (RTP) percentages and house edges. Any attempt to manipulate game outcomes, interfere with our software, or use automated tools, bots, or scripts to gain an unfair advantage is strictly prohibited. Such behaviour may lead to immediate suspension or closure of your Account, confiscation of funds, and reporting to relevant authorities. The use of mechanical or software-based aids, including counting devices or pattern-recognition tools, in any game is regarded as cheating and will not be tolerated.

In the event of a technical failure, such as loss of connection, server error, or malfunction of a game client, the outcome of any bet already placed will be determined based on our game server records. If a game round is interrupted or fails to complete, the outcome may be reconstructed using server-side logs, or the bet may be voided with the stake returned, depending on the game’s design and applicable rules. Mostbet will take reasonable steps to ensure that any technical incidents are resolved promptly and that your funds and game history remain secure and accessible. However, we do not accept responsibility for technical issues caused by your own device, internet connection, or software environment.

By using the Platform, you confirm that you understand and accept the inherent nature of RNG-based gaming and the mathematical realities of house advantage and RTP. No system, strategy, or pattern of play can guarantee consistent wins or alter the fundamental probabilities embedded in the games. You should not rely on any perceived patterns, trends, or streaks to make betting decisions, as each game round is statistically independent. Any advertising or promotional materials referencing RTP or payout percentages are for informational purposes only and do not guarantee individual results in any specific session.

Responsible Gambling

Mostbet strongly supports responsible gambling and is committed to providing a safe environment that helps players manage their gaming activities in a healthy and controlled manner. Gambling should always be treated as a form of entertainment, not as a way to earn income or recover from financial difficulties. You are encouraged to set personal limits, keep track of your spending and time, and regularly assess your gaming behaviour. If you find yourself chasing losses, gambling with money you cannot afford to lose, or neglecting personal, family, or professional responsibilities because of gambling, you should immediately take steps to limit or stop your gaming activities. Mostbet provides a range of responsible gambling tools and resources to help you in this process.

We place a particular emphasis on protecting young people and vulnerable individuals from the risks associated with gambling. Evidence shows that early exposure to gambling can increase the likelihood of developing problem gambling later in life, especially for those under 18. To help prevent underage gambling, we employ robust age verification measures and encourage parents and guardians to use parental control software and to keep their devices secure. You must never share your login credentials with minors or allow them to watch you gamble on the Platform. If you suspect that an underage person is using our services, whether through your Account or otherwise, you must inform us without delay so we can take appropriate action.

Mostbet’s responsible gambling framework includes tools such as deposit limits, loss limits, wagering limits, session reminders, cooling-off periods, and self-exclusion options. These features are designed to give you more control and to help you make informed decisions about your gambling activity. You may adjust certain limits directly from your Account settings, while others may require assistance from our customer support team. Changes to limits may take immediate effect, or may be subject to a waiting period, depending on whether the change relaxes or tightens your controls. Reductions in limits, for example, may be applied immediately, while increases may only take effect after a cooldown period, to prevent impulsive decisions.

If you believe you are at risk of developing a gambling problem, or if you have already experienced difficulties controlling your gambling, we strongly advise you to seek professional help in addition to using our tools. There are independent support organisations and helplines that specialise in gambling-related issues and can offer confidential counselling and advice. Links to such organisations are provided below, and you are encouraged to consult them at any stage, even if you only have concerns about your behaviour. Mostbet’s customer support team can also provide information on responsible gambling measures and assist you in activating or modifying any of the available tools. However, we do not provide clinical or therapeutic services and our role is limited to facilitating safer gambling practices.

Tools & Features (table)

Support Resources

Mostbet encourages all players to stay informed about the risks of gambling and to take proactive steps to manage their behaviour responsibly. If you feel that gambling is negatively affecting your life, relationships, finances, or mental health, you should immediately consider using our self-exclusion or time-out tools and seek external assistance. Independent organisations providing support for problem gambling can offer confidential advice, counselling, and guidance. While the specific services available may differ by country, examples of such support resources include national gambling helplines, addiction counselling centres, and online support groups. You can search for local or regional assistance providers that specialise in gambling-related problems and contact them directly.

In addition to professional services, various educational materials are available online to help you recognise early warning signs of problem gambling. These may include self-assessment questionnaires, informational articles, and practical tips for setting and maintaining gambling limits. You are advised to reflect regularly on your gambling motives and habits, ensuring that you are playing purely for entertainment and not to cope with stress, depression, or financial pressure. If friends or family members express concern about your gambling, you should take their feedback seriously and consider it as a possible indication that your behaviour may be problematic. You may also recommend responsible gambling resources to others who you suspect might be at risk.

Mostbet’s customer support team is available to provide information about the responsible gambling tools we offer, but we do not provide clinical advice or mental health treatment. In urgent situations, especially where there is a risk of self-harm, you should contact local emergency services or mental health crisis lines immediately. You should also be aware that controlling gambling is ultimately your personal responsibility, and the tools we provide are intended to assist you, not to replace your own judgment and self-discipline. By using our Platform, you acknowledge that we cannot be held responsible for any losses or harms arising from your gambling decisions, to the extent permitted by law.

Prohibited Activities

Your use of the Mostbet Platform must always comply with these Terms, applicable laws, and accepted standards of fair and honest conduct. You are strictly prohibited from engaging in any form of unlawful, fraudulent, abusive, or improper activity in connection with the Platform. Prohibited behaviours include, but are not limited to, money laundering, terrorist financing, identity theft, payment fraud, chargeback abuse, bonus abuse, collusion with other players, and use of bot software or automated systems to gain an unfair advantage. You must not interfere with, disrupt, or attempt to manipulate any software, security mechanism, or game outcome, nor may you reverse-engineer or decompile any part of the Platform.

It is forbidden to share or trade your Account with any third party, or to act as an intermediary or agent for another person in relation to any bets or transactions conducted on the Platform. You must not create multiple Accounts, whether under your own identity or under the identities of others, for any purpose, including but not limited to exploiting promotions or circumventing limits and restrictions. Any attempt to circumvent geolocation controls, such as by using VPNs, proxies, or other tools to mask your true location, may be considered a serious breach of these Terms. You are required to access and use our services only from jurisdictions where online gambling is legal and where we are permitted to offer our services.

You must at all times behave respectfully towards other players, live dealers, and Mostbet staff. Harassment, abusive language, hate speech, threats, or any other form of offensive conduct in live chat, live casino tables, or any communication channel is strictly prohibited. We reserve the right to remove chat privileges, suspend participation in live games, or take other appropriate measures if you breach these standards of conduct. You must not use the Platform to upload, post, or transmit any content that is illegal, defamatory, obscene, discriminatory, or otherwise inappropriate.

In the event that Mostbet has reasonable grounds to suspect that you have engaged in any prohibited activity, we may immediately suspend your Account, freeze funds, and commence an investigation. During such investigation, we may request additional information or documentation from you and may share relevant information with regulatory authorities, payment providers, or law enforcement agencies, in accordance with applicable laws. If the investigation confirms that you have violated these Terms, we may take any measures we deem appropriate, including confiscation of funds, closure of your Account, and legal action where necessary. Our decision in such matters will be final, subject to any rights you may have under mandatory law or regulatory procedures.

Restricted Countries (table)

Mostbet services are not available in all countries or regions. Various legal, regulatory, and commercial considerations may require us to restrict or prohibit access from specific jurisdictions. You are responsible for ensuring that you are not located in a restricted country when accessing the Platform. The table below provides an indicative list of jurisdictions where we do not accept players, which may be updated from time to time.

This list is not exhaustive and is provided solely for illustrative purposes. The availability of our services may change due to evolving laws, licensing conditions, or risk assessments. Mostbet reserves the right to refuse service, block registration, or close Accounts for players residing in or accessing from any jurisdiction where we are not permitted to operate. If you are unsure about the legality of our services in your location, you should seek independent legal advice before registering or placing any bets. You agree not to attempt to bypass our geographic restrictions by using VPNs, proxies, or any other technological means.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in a secure and lawful manner. Our collection, storage, and use of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy, including the collection of information necessary for registration, KYC checks, transaction processing, security monitoring, responsible gambling tools, and marketing communications (where permitted). We limit access to your personal data to authorised personnel and service providers who require such information to perform their duties, subject to strict confidentiality obligations.

We implement reasonable technical and organisational measures to safeguard your data against unauthorised access, misuse, loss, or alteration. These measures may include encryption, firewalls, secure server infrastructure, internal access controls, and regular security audits. However, you acknowledge that no system is entirely immune to security risks, and we cannot guarantee absolute protection against all possible threats. You are responsible for maintaining the security of your own devices and internet connection and for protecting your login credentials from unauthorised use. Any communication over the internet, including emails and web-based messages, may be subject to interception or loss, and you accept this risk when engaging with our services.

Mostbet may share certain personal information with third parties in limited circumstances, such as payment processors, identity verification services, regulatory authorities, or law enforcement agencies, in accordance with applicable laws. Such sharing is typically required for transaction processing, fraud prevention, AML compliance, or fulfilment of legal reporting obligations. We do not sell your personal data to third parties for their independent marketing purposes. You may have certain rights regarding your personal data, such as the right to access, correct, or delete information, subject to legal and regulatory constraints. Details of these rights and how to exercise them are set out in our Privacy Policy.

Your data may be processed and stored in servers located in various jurisdictions, including those outside your country of residence. We will take appropriate steps to ensure that any international data transfers comply with applicable data protection regulations and that your information receives an adequate level of protection. By accepting these Terms, you consent to such cross-border data transfers as necessary for the provision of our services. If you withdraw your consent to certain types of data processing, we may no longer be able to provide you with some or all of our services. All personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Account Suspension & Termination

Mostbet reserves the right to suspend or terminate your Account at any time, subject to applicable legal and regulatory obligations, if we have reasonable grounds to believe that you have breached these Terms or engaged in any prohibited or suspicious activity. Grounds for suspension or termination may include, but are not limited to, fraudulent behaviour, money laundering, use of multiple Accounts, underage gambling, provision of false information, chargebacks, abuse of bonuses, or harassment of other players or staff. Suspension may be temporary or indefinite, depending on the nature and seriousness of the issue under investigation. During suspension, you may be unable to place bets, withdraw funds, or access certain parts of the Platform, while we conduct necessary checks.

In cases where we decide to terminate your Account, we will, where reasonably possible, notify you of the decision and the general reasons for such action, unless legal or security considerations prevent us from doing so. Any remaining balance in your Account may be returned to you, subject to deductions for chargebacks, fees, or any amounts owed to Mostbet, and subject to the outcome of any ongoing investigation. Where termination is linked to serious breaches or illegal activities, such as fraud or money laundering, we may be required to withhold funds and report the matter to relevant authorities. Our decision to suspend or terminate an Account will be made in good faith, but will not prejudice any other legal rights or remedies available to us.

You may request closure of your Account at any time by contacting our customer support team. Before closing your Account, you should withdraw any available balance, subject to standard verification and withdrawal procedures. If you choose to close your Account for responsible gambling reasons, you should explicitly mention this when contacting us, so that appropriate self-exclusion or cooling-off measures can be applied. Reopening a closed or self-excluded Account may be subject to review, waiting periods, and additional verification, and in some cases, we may refuse to reopen the Account to protect you from potential harm.

If your Account remains inactive for an extended period, we may classify it as dormant in accordance with our internal policies and applicable regulations. We may, subject to legal limitations, charge administrative fees on dormant Accounts or eventually close them after giving prior notice, while handling any remaining funds in line with legal requirements. You are encouraged to log in periodically or to contact support if you wish to maintain or reactivate your Account. Any such actions related to inactivity, dormancy, or closure will be carried out transparently and in accordance with applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Mostbet, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform or services. This includes, without limitation, loss of profits, loss of data, business interruption, or damage to reputation, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising under or in connection with these Terms or your use of the Platform shall in no event exceed the total amount of bets you have placed with us in the six (6) months preceding the event giving rise to the claim, or an equivalent sum prescribed by applicable law.

You acknowledge that you use the Platform at your own risk and that our services are provided on an “as is” and “as available” basis, without any warranties or representations of any kind, whether express or implied. We do not guarantee that the Platform will be uninterrupted, error-free, or secure at all times, or that defects will be corrected promptly. We are not responsible for any loss or damage arising from failures in telecommunications, internet connectivity, hardware or software issues on your side, or any third-party service disruptions. While we take reasonable steps to maintain the integrity and security of our systems, we cannot be held liable for acts or omissions of third parties, including game providers, payment processors, and other service partners.

Nothing in these Terms shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. Your statutory rights, if any, remain unaffected. You agree to indemnify and hold harmless Mostbet and its affiliates from and against any claims, demands, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your use of the Platform. This indemnity obligation shall survive the termination of your Account and your relationship with us.

Complaints & Dispute Resolution

Mostbet aims to provide high-quality services and a fair gaming environment, but we recognise that disagreements or complaints may occasionally arise. If you are dissatisfied with any aspect of our services, including game outcomes, bet settlement, or account management, you should contact our customer support team as soon as possible. Complaints should be submitted in a clear and detailed manner, including your Account information, the time and date of the incident, and any relevant supporting evidence such as screenshots or transaction IDs. We will acknowledge receipt of your complaint and make reasonable efforts to investigate and resolve it within a reasonable timeframe.

Our internal complaints handling process is designed to be fair, objective, and transparent. We may request additional information from you as needed to fully understand the issue and to access relevant system logs or records. Once our investigation is complete, we will inform you of our decision and any corrective action to be taken, if applicable. If you are not satisfied with the outcome of your complaint, you may request that the matter be escalated within the organisation for further review. We are committed to resolving issues in good faith and in accordance with these Terms and any applicable regulatory requirements.

In jurisdictions where an independent alternative dispute resolution (ADR) body or regulator is available to handle gambling-related disputes, you may have the option to refer your complaint to such an external body, subject to its rules and acceptance criteria. Details of any such ADR or regulatory channels, where applicable, may be provided upon request or in our regulatory information. You understand that external dispute mechanisms may have their own procedures, timelines, and admissibility rules, and we cannot guarantee the outcome of any external review. However, we will cooperate fully and provide relevant information as required by such bodies within the limits of privacy and data protection laws.

You agree that all communications related to complaints and disputes must remain confidential between you and Mostbet, unless disclosure is required by law or regulatory authorities. Public dissemination of unverified allegations, including on social media or other public forums, may be considered defamatory or harmful and may affect our ability to engage constructively in resolving the issue. The complaints and dispute resolution process described in this section does not affect any statutory rights you may have under applicable law.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction under which Mostbet is licensed and operates its online gambling services, except where mandatory local laws provide otherwise. By using the Platform, you agree to submit to the non-exclusive jurisdiction of the competent courts in that jurisdiction for the resolution of any disputes that are not resolved through our internal complaints process or external ADR mechanisms. You also acknowledge that different jurisdictions may have different legal standards, and that it is your responsibility to comply with the laws applicable to you in your place of residence.

Nothing in this governing law clause shall prevent you from bringing a claim in a court of competent jurisdiction in your home country where you are entitled to do so under mandatory consumer protection laws. Similarly, nothing shall limit the right of Mostbet to bring proceedings against you in any other relevant court, including in your country of residence, where permitted by applicable law. The choice of governing law is made to provide clarity and consistency in the interpretation of these Terms, but it does not affect any non-waivable legal protections you may have as a consumer under your national law.

If any provision of these Terms is found to be invalid, unenforceable, or in conflict with mandatory legal requirements, such provision shall be deemed modified to the minimum extent necessary to comply with applicable law, while preserving its original intent as far as possible. The remaining provisions shall continue in full force and effect. Any failure or delay by Mostbet in enforcing any provision of these Terms shall not be construed as a waiver of that provision or of any other rights or remedies available to us.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet regarding your use of the Platform and supersede any prior or contemporaneous communications, understandings, or agreements, whether oral or written, relating to the subject matter herein. No oral statements, promotional materials, or other representations by any employee, agent, or partner of Mostbet shall be considered to amend or supplement these Terms unless explicitly incorporated herein or agreed in writing. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Mostbet may assign or transfer its rights and obligations under these Terms, in whole or in part, to any affiliate or successor entity, subject to applicable law.

Any notice or communication required or permitted under these Terms may be provided electronically, including by email, on-site messaging, or notifications within your Account interface. You are responsible for ensuring that your contact details are up to date and for regularly checking your messages and notifications. All such communications shall be deemed received by you when they are sent to the contact details you have provided or when they are made available on the Platform. If you wish to contact us for any matter related to these Terms, including requests for clarification or Account-related queries, you should use the contact details provided on the Platform’s support or contact page.

If any part of these Terms is determined to be invalid or unenforceable by a competent authority, the invalid or unenforceable provision will be replaced with a valid and enforceable provision that most closely reflects the original intent, and the remainder of the Terms will continue in effect. The headings used in these Terms are for convenience only and shall not affect the interpretation of the provisions. Your continued use of the Platform signifies your acknowledgment that you have read, understood, and agreed to these Terms in their entirety, including all policies incorporated by reference.

Mostbet reserves the right to update, revise, or replace these Terms at any time to reflect changes in law, regulation, technology, or our business practices. Any such changes will be published on the Platform and, where appropriate, communicated to you through reasonable channels. It is your responsibility to review the Terms periodically and to familiarise yourself with any modifications. By continuing to use the Platform after changes have been implemented, you accept and agree to be bound by the updated Terms. If at any point you do not agree with the Terms, you must cease using the Platform and close your Account in accordance with the procedures outlined above.